Refund & Cancellation Policy

This Refund & Cancellation Policy explains when and how you may request a refund or cancellation for purchases made on primeapi.co (the "Service"), operated by PrimeApi ("PrimeApi", "we", "us" or "our"). This policy should be read together with our Terms of Service.

1. Nature of digital credits

PrimeApi sells prepaid credits that are consumed when you call the API (1 credit per successful request). Credits are a digital good that is delivered and made available immediately upon successful payment. Once a credit has been used to make a request, it has been consumed and cannot be restored or refunded.

2. Refund eligibility

We may, at our discretion and subject to applicable law, issue a refund in the following cases:

• Unused credits — if you request a refund within 14 days of purchase and you have not made any API requests with your account (the purchased credits remain entirely unused), you are eligible for a full refund of the corresponding amount.
• Technical fault on our side — if a verified technical error attributable to PrimeApi caused you to be charged incorrectly, or prevented you from accessing credits you paid for, we will correct the error and, where appropriate, refund the affected amount.
• Duplicate or erroneous charges — if you were charged more than once for the same order, the duplicate charge will be refunded.

3. Non-refundable items

The following are not eligible for a refund:

• credits that have already been consumed, in whole or in part;
• purchases where the account has violated our Terms of Service or acceptable use rules;
• dissatisfaction caused by limitations inherent to an unofficial, third-party-sourced data service, such as variations in data availability, completeness or accuracy that are outside our control;
• requests made more than 14 days after the date of purchase, except where required by applicable law;
• orders where one or more API requests have already been made with the account (any usage makes the purchase non-refundable).

The 50 free credits provided on sign-up have no monetary value and are never refundable.

4. How to request a refund

To request a refund, contact us at primeapico@gmail.com (or via the channels in Section 8) and include your account email, the order/transaction reference, the date of purchase and a brief description of the reason for your request. We may ask for additional information to verify the purchase and your identity.

5. Refund timeline

We aim to review eligible refund requests promptly. Because payments are made in cryptocurrency through Cryptomus, approved refunds are sent as a crypto transfer to a wallet address you provide, and we may ask you to confirm that address before sending. Refunds are calculated on the USD amount of your original order; the amount of cryptocurrency you receive may therefore differ from the amount you sent, because exchange rates move and the network charges a transfer fee. Confirmation times depend on the blockchain network and are outside our control.

6. Payment disputes

Because payments are made in cryptocurrency, transactions are irreversible: neither we nor Cryptomus can reverse a completed transfer the way a card chargeback works. If you have a billing concern, contact us directly at primeapico@gmail.com and we will review it under Section 2. Any refund we approve is issued as a new crypto transfer, as described in Section 5.

7. Plan cancellation

PrimeApi credit purchases are one-time top-ups rather than recurring subscriptions, so there is no automatic renewal to cancel. You may stop using the Service or close your account at any time. Any unused credits remaining at the time of account closure are forfeited and are not refundable except as described in Section 2 or as required by applicable law.

8. Contact us

For refund or billing questions, contact us at primeapico@gmail.com or via:

• Telegram: @primeapi_co
• Email: primeapico@gmail.com

See also our Terms of Service and Privacy Policy.